Cancellation of a Surcharge

Baitexoo97

I paid for a second class upgrade instead of a supersaver ticket. But i did not miss my trip. I wanted to make a payment for a trip from Geneva to Fribourg (Today, 16.01.25 - 6:35-8:02 / Direction Lausanne). The amount for the Supersaver (61.60 CHF) was indeed the same as that for the class upgrade (62 CHF). I made a mistake; can the money be paid in place of the Supersaver? The agent on the train gave me an invoice showing that my ticket is not valid. I am a student, I did not intend to have an invalid ticket. What can i do in this situation?

RolandP

Hello Baitexoo97

A class upgrade ticket is not a valid ticket on its own. It always requires another 2nd class ticket in addition. It is also clearly stated during upon purchase of a class upgrade ticket.

The ticket inspector applied the tariff correctly. Saver fares are dynamic and therefore not known to the ticket control staff.

To discuss the case, please call the number that is mentioned on the receipt, at the bottom (0848 00 11 33).
You can also fill in the contact form:

https://www.sbb.ch/en/help-and-contact/my-travelcards/travel-without-valid-ticket/rechnung-formular.html

can the money be paid in place of the Supersaver?

The invoice will not be cancelled. Whether a reduction of the total amount due is possible, is the sole decision of SBB. Since we are a customer support forum run by volunteers, we are unable to make any promises in that regard.

Kind regards,
Roland