skd196a Dear Sir/Madam, We have to cancel our trip to Switzerland due to certain family reasons. How do I cancel the Swiss Travel Pass Flex i purchased on SBB.ch website? Please help. Thanks, Suman Das
RolandP Hello skd196a Welcome to the SBB Community. We are a help page run by volunteers, not the official SBB customer service. We are sorry to hear. You should find all necessary information here: https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/ticket-refunds.html#anchor3 If the passes were purchased as a guest, a CHF 10 fee is retained for each cancellation request made. Kind regards, Roland