Allegra - Not so Much

Jeecaiseatt96

I am currently traveling with a full-price ticket from Davos-Platz to Zurich-Flughafen. When presenting my valid ticket, the conductor sternly demands my personal identification documents. When asking why I had to present this, she refuses to answer and also flat-out refuses to open my US passport. I am paying full-price to be treated like a criminal. I have never encountered a more snotty and unprofessional treatment on a public railway before. Two conclusions:

Alert my fellow US travelers via Twitter, Facebook, Instagram and Tik Tok about this (ADMIN cancel inappropriate word) behavior of RhB service personnel
Rent a car next time to get from the airport to Davos. RhB never again.

Allegria Visitors? Not so much

Danhiel

Jeecaiseatt96

This community is not intended to contact the RhB Customer Service, please use this link:

https://www.rhb.ch/en/customer-service

RomanoS

Hi Jeecaiseatt96

Sorry to hear about your experience.

I guess it was a digital Ticket, correct?
Strange that any explanations hasn’t been given… I say this because in Switzerland any digital point to point ticket is personal. That means that for any Ticket control there is an ID check (only to see if your are in fact the owner of the ticket). I just wanted to give you this information along in order that you can understand the “why”.
But i cannot discuss about the “how” as we were not there.

Here resumed a very good Tip in this discussion: https://community.sbb.ch/d/21890-info-warum-muss-ich-bei-e-tickets-einen-ausweis-zeigen
(The text is in German, but you can easelly translate it in english with a click right away from the Diskussion)

Please take contact with Rhb as suggested from Danihel.

Many thanks and best regards,
Romano