Japanese I bought the tickets as guest through app, then the tickets were displayed in app. But I uninstalled app once and after that installed again, my tickets are not being displayed now. Any idea how to re-displayed?
Danhiel Hello Japanese It is impossible to add tickets into the app if you bought them as guest, even if your account has the same E-mail address. Kind regards Danhiel
Japanese Danhiel Thank you for replying! I should show my tickets on e-mails or printed, right? By the way, I created a Swisspass account after buying the tickets, but can’t the tickets link my account?? I’m sorry if my English is wrong 😭
Danhiel Japanese I should show my tickets on e-mails or printed, right? You can show the QR code as mail or PDF file on your smartphone, but I would take a paper copy as backup if you have some problems with your phone. Note that you must also show your physical passport (no photo) in the train. Japanese By the way, I created a Swisspass account after buying the tickets, but can’t the tickets link my account?? In this case, it is impossible to link the tickets with your account.