Hello,
I purchased a ticket through the SBB mobile app and I need to request a refund.
However, I cannot find any refund button or function in the app or on the website, and SBB customer service suggested calling by phone. Since this would require an international call, I would really prefer not to use the phone.
Has anyone successfully requested a refund by email or online contact form only, without calling customer service?
Is there an official email address or proper way to handle refund requests in writing?
Thank you very much for any advice.
