Accidentally bought the wrong Supersaver ticket

Romboonawh34

Hello everyone,

I recently made a booking mistake and accidentally purchased a “Supersaver” ticket for the wrong time slot. I realized my mistake immediately and tried to handle it, but I noticed the standard refund policy for Supersaver tickets is strict. I cancelled/refunded it after 4 minutes. Is there any way to get a refund?

I actually requested a cancellation just 4 minutes after the purchase.

Since it was done almost instantly, is there any chance SBB will grant a goodwill refund or waive the non-refundable rule in this case? Or has anyone successfully resolved a similar situation by contacting customer support directly?

Any advice or personal experience would be greatly appreciated. Thank you!

RolandP

Hello Romboonawh34

It is advisable to purchase a ticket as registered user (www.sbb.ch > Login> only. In this case you can cancel the Supersaver icket again within 30 minutes after purchase. This is not offered if you purchase it as a guest.

Kind regards,
Roland

Romboonawh34

Hi RolandP
Thank you so much for the information!
Luckily, I was logged in to my SBB account when I purchased the ticket, and I cancelled it just 4 minutes after the purchase.
Since it hasn’t shown up on my credit card statement yet, I was getting a bit worried that it might not go through, but knowing that logged-in users get a 30-minute grace period gives me huge relief.
I’ll wait a few business days for the card cancellation to process. Thanks again for your help!

RolandP

Hello Romboonawh34

The cancellation of a ticket that was purchased as registered user is carried out instantly. You should have received a confirmation from SBB.

The bottle neck are often the credit card companies.

Kind regards,
Roland

RedBaron

Hallo Romboonawh34

For the moment, instead of your credit card statements you should rather check your order history (under your profile) on sbb.ch, where that cancelled ticket should be listed and marked as ‘Refunded’.