I paid, but I can't get a ticket

Taery · 2022-12-16T06:46:25+00:00

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Taery

Hello. I booked a train from Interlaken West Station to Milan Central at 06:09, but the ticket didn’t come. And I got a message saying time out. I’m sure the credit card has been paid. Has my reservation been made? When I looked up an inquiry like this, it said to call me, but… I can’t speak German as well as English, so I leave a message through translation. I’ll be waiting for your answer.

RolandP

Hello Taery

If the message read time out the booking process was obviously not successfully completed. Otherwise, you should have received a confirmation e-mail.

When purchasing a ticket the amount is reserved on your credti card but again released if the booking was finally not successfully completed. Please kindly check with your bank to verify that the money was not debited and redo your booking.

Best regards,
Roland

NicolasK

Hi Taery

Thank you for your request.

If you have not received a confirmation e-mail (neither in your inbox, or in your spam folder), the payment failed and the tickets were not issued. Credit card authorizations are not definitive debits, although they are displayed on the bank account. The authorizations are automatically released again. Once the amount has been released, it will no longer be visible on your bank statement. For this reason, we recommend that you always wait for the final bank statement.

If you have further questions, please contact directly our hotline at +41 848 44 66 88 (CHF 0.08/min.) or from abroad at +41 51 225 78 00, my colleagues also speak English and will inform you.

I wish you a happy holiday season.

Best regards
NicolasK