Compensation for delay: multiple tickets bought on one card (Geneva to Paris)

kbk1

Hello,

I bought 4 tickets for my family travelling from Geneva to Paris (TGV Lyria), which was delayed. Do I have to request compensation for each ticket separately or will one request suffice given that they were all bought on the same credit card? Thanks

SandrineS

Hello kbk1

Thank you for your request.

For a refund of international tickets, call the SBB Contact Center (Tel: 0848 44 66 88 CHF 0,08/Min).

Here you will find all the information: https://www.sbb.ch/en/help-and-contact/refunds-compensation/ticket-refunds.html#sbbbcb824

Greetings, SandrineS