payment failed, but money deducted

LIKUNYAO

Hello, I’m Likun Yao. I bought online tickets from INTERLAKEN OST to FIRENZW S.M.N for five person(710CHF), and payed with credit card. And I got a message from card company that it approved the fee. However, I saw “payment failed” on the webpage and so I had to pay it again, but the same error was occurred. So I payed again and got same situation, as a result, I payed 2130CHF because three payment didn’t count on SBB. Can I get a refund for these 2130CHF? I did it via same credit card payment. I am able to provide the credit card details and I have three of screenshots that expressed “payment failed”. If possible, Please send me E-mail(ghkfud1122@naver.com). Thank you.

FatimaH

Hello LIKUNYAO

Please note that our community is public and no private information such as email address should be provided.

You have received neither an order number nor a confirmation e-mail from the SBB. Therefore your account was not charged. We recommend the following possibilities:

place a new booking online using a different PC/web browser
place a new booking online using another mean of payment
for journeys within Switzerland: purchase the ticket using our app SBB Mobile for your smartphone (sbb.ch/en/mobile)
For orders please call SBB contact Center: +41 (0)848 44 66 88 (CHF 0.08/per minute)
purchase the tickets at a SBB railway station in Switzerland

Tip: Check your next credit card statement / bank statement.

For more information, please contact your card provider/ bank.

I wish you a nice day.

Kind regards,
FatimaH

Ex-Bähnler

FatimaH

Hello @LIKUNYAO

or [+41 51 225 78 00](tel:+41 51 225 78 00)

Kind regards, Reto