EasyRide ticket did not show up during travel

chrisEDX

On November 30 and December 7, I started easy ride journey at Zurich Mainstation. I am 10% certain the app started working properly as I was issued the ticket. When the ticket officer showed up, there was no ticket in my SBB app any more. Now I, I am sitting on CHF 110 fines. As I have no ticket in the SBB app, I cannot report a problem. How do I proceed?

RahelW

Hello chrisEDX

I can’t find out why your EasyRide ticket was not displayed/calculated in the app. Please fill out this contact form to find the error and a solution for it. Contact SBB Mobile | SBB

I wish you an excellent start into the new year.

Regards, RahelW

sophiam

Same just happened to me….

ncarrillo

Happened to me today, there is no way to prove it as appearing on the system it shows like I did not purchase it 😞 Also got a fine… I sent an email, I hope they can help me.